FAQ_Freda Fashion -Everything You Need to Know
Freda Fashion FAQ – Everything You Need to Know
At Freda Fashion, we pride ourselves on offering a seamless shopping experience for our collection of evening dresses, cocktail dresses, casual outfits, women’s shoes, bohemian jewelry, and more. Below are answers to common questions about your order.
When will my order ship?
We process and ship orders within 1-3 business days of purchase to ensure a fast delivery.
Will I receive an email with my order details?
Absolutely! As soon as your order is placed, you’ll receive a confirmation email with all the details.
Can I cancel my order?
Unfortunately, once an order is placed, it cannot be canceled as we prepare items quickly for shipping. However, you can return the product once received for a full refund.
What is your refund policy?
At Freda Fashion, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return process.
How it works:
- Email us at info@fredafashion.com with your order number and name, using the subject line: Refund Request.
- Provide the product details and the reason for the return.
- Our team will respond (usually within 24 hours) with the return address.
- Ship the item back to us. Once we inspect it, we’ll issue a full refund if all is in order. A confirmation email will be sent, and the refund will appear in your account.
Note: Restocking fees may apply.
What payment methods do you accept?
We accept a variety of secure payment options, including:
- Mastercard, Visa, Amex, Discover, Diners Club
- Apple Pay, Interac, Google Pay, Shop Pay
- PayPal
Are there any additional fees?
We do not charge processing fees. Shipping fees start as low as $1.99, depending on the destination.
My order won’t go through. What should I do?
Ensure your billing address matches the information associated with your payment method. If issues persist, contact us for assistance.
How much is shipping?
Shipping fees start at $1.99 and vary depending on the destination and weight of your order.
Who ships my package?
- Canadian orders are delivered via Canada Post.
- International orders are shipped through e-packet for reliable and efficient delivery.
How fast is delivery?
Our delivery times range from 7-18 days, depending on your location and the items ordered.
I entered the wrong shipping address. What should I do?
If you’ve made a mistake with your shipping address, please contact us within 24 hours of placing your order. We’ll update your address before the package is shipped.
Which countries do you ship to?
We currently ship to:
- United States
- Canada
- Australia
- New Zealand
Have more questions?
Contact us via email at info@fredafashion.com, and our team will be happy to assist. We’re committed to delivering boho chic fashion with exceptional service every step of the way!